DELIVERY & RETURN
Delivery & Return
Delivery
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In-stock items will be shipped within 3-5 business days which we offer two delivery options as follows;
- The shipping fee starts at 50 THB, with free delivery available for customers with a purchase order of 5,000 THB or more. Delivery is carried out via standard shipping services such as Thailand Post (EMS) or private courier services
- If customers require express delivery services within Bangkok and its surrounding areas, they may utilize Grab Express or Line Man Messenger. The delivery fee will be charged according to the actual rates set by the delivery service providers. For further assistance, customers can contact the company via Line Official at Line ID: @edenhome
- You can track your parcel through the 'Orders' section when you log in to 'My Account' on the Eden Home website
- If you do not receive your parcel, please contact us through the 'Contact Us' section
Return
In the case that the item is defective, damaged or if you have received the wrong item, you may return the purchased item at the Eden Home retail store under the conditions outlined in the return policy. Please contact us within 24 hours of receiving the item. Provide a detailed description of the damage along with photos or a video. Our team will respond promptly with the next steps.